Refund policy

Every account starts with 60 days of all features, free, with no card taken. That is the evaluation — bring your real data in, run a month on it, and decide. By the time any money changes hands you will have used the product for two months.

It follows that we do not offer a separate money-back trial period on top of it.

There is no online checkout on this site and no card is stored anywhere. Subscriptions are invoiced by Facto and settled directly, monthly or annually. A refund is therefore not a button — it is a credit note or a bank transfer back, arranged with us.

• You were billed in error — twice for the same period, for a module you never switched on, or at the wrong band. We refund the difference in full.
• You paid annually and cancel part-way through the year for a reason we agree is ours — a fault we could not fix, or a commitment we made and could not keep. We refund the unused whole months.
• You paid for a period you had already told us in writing you were cancelling.

• A period that has already been used. Monthly subscriptions are not refunded part-way through a month.
• A change of mind on an annual term without a reason of the kind above — though we will always discuss it, and we would rather keep you than keep your money.
• Fewer people using it than you expected. The bands are priced on team size at the time you buy; if your team shrinks, tell us and we will move you down from the next period.

There is no minimum contract and no notice period beyond the term you have paid for. Tell us and the subscription stops renewing; you keep access until the end of that term. After it, the account behaves exactly as it does when a trial ends — a read-only week, then the modules switch off, and nothing is deleted at any point. Export whatever you want, whenever you want, including during that week.

Write to [email protected] from an address on the account, saying what was billed and what you think should happen. We will reply within five working days. Where a refund is due we will raise it within ten working days of agreeing it; how long it then takes to appear is your bank’s business, not ours.

This policy sits alongside the terms of service.